Shipping Returns & Exchanges
We do our very best and aim to dispatch items ordered within 2 working days but at busy times this can be longer.
UK Delivery £3.95 (Normally around 3-5 working days but allow up to 10 working days for busy periods)
Free on orders over £40
Republic of Ireland £10.95 (Up to 15 working days)
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Europe Europe £10.95 (up to 20 Working days)
Rest of the World (Including USA, Canada, Australia & New Zealand)
International £16.95 (Up to 25 working days)
Customs
We are not liable for local customs and sales taxes that you may incur on your delivery. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid for by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
Lost, stolen or damaged parcels
We cannot be held responsible for lost, damaged or stolen parcels. Once your parcel leaves us, it is the responsibility of the carrier to deliver your parcel. By purchasing you are accepting these terms and conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can contact us at hello@matildaandco.uk.
Returns & Refunds
If you are unhappy with your order and would like to make a return, please notify us at hello@matildaandco.uk within 14 days of the item being received. We will notify you of return address which can also be found on your order package. Please ensure all items being retuned are in their original condition and reach us within 28 days of being received. Return shipping costs will be the responsibility of the buyer. We suggest using a tracked service to return your item. Please return your item to the returns address below. Please keep your tracking number safe until you receive confirmation of your refund. We can not guarantee your return will be received by us and do not accept any responsibility for lost items. Your return must be in an unused new resale-able condition. Once we have received your return and inspected it’s condition a refund will be given minus the original shipping costs.
Exchanges
At this time we cannot offer an exchange service due to ongoing stock fluctuation. Please refer to our size guide before ordering to ensure you have measured correctly as it is your responsibility to order the correct size. If you need any assistance please email us at hello@matildaandco.uk and we will be more than happy to help.
If you find your order is the incorrect size and you would like to repurchase the correct size we suggest re ordering the correct size and using a tracked service to return your existing order. Once we have received your existing order in new resealable condition we will refund to cost of the product minus any shipping fees.
Faulty Items
We product check all of our out going orders but In the unlikely event when receiving your order any part of it you find to be faulty please email at hello@matildaandco.uk so we can rectify this for you.